Политика конфиденциальности

ActiveCarbons ("We", "Us", "Our") operates activecarbons.com (the "Site"), supplying activated carbon products worldwide. We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data.

1. Information We Collect

We collect information you voluntarily provide and technical data automatically captured when you use our Site.

Information You Provide

• Contact details: name, company name, job title, email address, phone number, country/region.
• Inquiry & quote data: product of interest (e.g., coal-based, coconut-shell, wood-based activated carbon), specification, mesh size, iodine value, target quantity, intended application.
• Order & shipping data: billing address, delivery address, transport preference (sea/air/express), Incoterms, purchase order references.
• Communications: the content of emails, messages, and chat transcripts you send us.

Information Collected Automatically

• Technical data: IP address, browser type and version, device type, operating system, referring URLs.
• Usage data: pages visited, time on page, click patterns, and approximate geolocation derived from IP.

2. How We Use Your Information

We process your information for the following legitimate business purposes:

• To respond to product inquiries and prepare quotations for activated carbon products.
• To process and fulfill orders, arrange logistics, and handle customs/export documentation.
• To provide customer service and technical support regarding product selection and application.
• To send order updates, shipping notifications, and invoices.
• To send marketing communications about new products, certifications, or industry updates — only where you have opted in. You may unsubscribe at any time.
• To comply with legal, tax, customs, and export-control obligations.
• To improve our website, products, and services through analytics.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve the Site. You can disable cookies through your browser settings, but some features may not function correctly.

• Essential cookies: required for core site functions such as contact-form submission and language selection.
• Analytics cookies: help us understand visitor behavior (e.g., Google Analytics). You may opt out via your browser or our cookie banner.
• Functional cookies: remember preferences such as recently viewed products.

4. Information Sharing & Disclosure

We do not sell your personal data. We may share information with:

• Service providers: logistics carriers, freight forwarders, payment processors, and CRM/email tools that support our operations — under confidentiality obligations.
• Business partners: only with your consent, where relevant to fulfilling a quote or order.
• Legal authorities: where required by law, court order, or to protect our rights, including customs and export-control reporting.

5. Data Security

We implement reasonable technical and organizational measures to protect your information, including SSL/TLS encryption for data transmission, access controls limited to authorized personnel, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

Depending on your jurisdiction (e.g., GDPR/UK GDPR, CCPA/CPRA), you may have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erasure — request deletion of your data, subject to legal retention requirements.
• Restrict or object to certain processing, including direct marketing.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time without affecting prior processing.

To exercise these rights, contact us at info@activecarbons.com. We will respond within 30 days.

7. International Data Transfers

As a global exporter, your information may be transferred to and processed in countries other than your own, including China and the destination country for shipments. We take steps to ensure such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms, in accordance with applicable data-protection laws.

8. Children's Privacy

Our Site and products are intended for business and professional users. We do not knowingly collect personal information from children under 16. If you believe a minor has provided data to us, please contact us and we will promptly delete it.

9. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media, certification bodies, logistics trackers). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before submitting any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or product offerings. The "Last Updated" date at the top indicates the latest revision. We encourage you to review this page periodically. Material changes will be highlighted on the Site or notified by email where appropriate.